MARLÉ LODGE — TERMS & CONDITIONS
10 Fraser Street, c/o Collin Street, Germiston (Alberton), 1449 | info@marlelodge.co.za | 082 446 0711
1. Booking Procedure
Reservations may be made by phone, WhatsApp, via our website at www.marlelodge.co.za, or through our Facebook page.
A deposit of 50% of the total booking value is required to confirm your reservation. For bookings with an arrival date 7 days or less from the date of booking, full payment (100%) is due immediately at the time of booking.
No booking is considered confirmed until the required payment has been received and a booking reference number has been issued by the lodge. Availability is not guaranteed until this confirmation is provided.
2.Payment
Accepted payment methods: EFT, card payment, or cash. All rates are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable. Prices are subject to change without prior notice.
3.Cancellation Policy
Cancellations must be submitted in writing to info@marlelodge.co.za or via WhatsApp to 082 446 0711. The following charges apply based on notice given prior to your scheduled arrival date:
Notice Period
31 days or more
15 – 30 days
8 – 14 days
7 days or less / No-show
Cancellation Charge
Full refund
50% of deposit forfeited
100% of deposit forfeited
100% of total booking value forfeited
No refunds will be issued for early departures once check-in has taken place.
4.Check-In & Check-Out
Check-in is from 14:00, and check-out is by 10:00. The lodge is open 7 days a week. Should you require early check-in or late check-out, please make arrangements in advance — this is subject to availability and may incur an additional charge.
5.Dining
Breakfast is included in your room rate and is served in our dining area. Additional breakfasts for visiting guests are available at an extra charge and must be pre-arranged with our host/hostess at check-in.
Lunch and dinner are available 7 days a week and must also be pre-ordered at check-in.
6. Children's Policy
Children aged 5–12 years are charged at 50% of the per-person sharing rate. Children aged 4 years and under stay free of charge when sharing a room with a parent or adult guardian.
7. Guest Conduct
All rooms are non-smoking. Smoking is only permitted in designated outdoor areas. Guests are expected to conduct themselves in a manner that is respectful of other guests, staff, and the property at all times. The lodge reserves the right to request that any guest causing a disturbance vacate the premises without a refund.
8. Loss or Damage to Lodge Property
Guests are responsible for any damage caused by themselves or any member of their party — whether in their room or in any other area of the lodge. The lodge reserves the right to charge the full replacement or repair cost for any damaged or missing items, including furniture, bedding, linen, and keys
.Lost or unreturned keys will be charged at the applicable replacement cost.
9. Limitation of Liability
All personal belongings, valuables, and vehicles are brought onto the premises at the guest's own risk. Whilst we have 24-hour security on site, the lodge accepts no responsibility for loss or damage to personal property.
The lodge shall not be liable for any direct, indirect, or consequential loss — including loss of profit, goodwill, or opportunity — whether arising from the negligence of the lodge, its employees, contractors, or agents.
The lodge accepts no liability for failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to fire, flood, power failure, extreme weather, natural disaster, acts of terrorism, or any other force majeure event.
10. Protection of Personal Information (POPIA)
In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the lodge is required to collect and retain certain personal information from guests for reservation and legal compliance purposes. This information is stored securely and will not be shared with third parties without your consent, except where required by law.
By making a booking at Marlé Lodge, you confirm that you have read, understood, and agreed to these Terms and Conditions.Last updated: June 2026